FAQ
What is Moments in light?
Moments in Light is a beautiful, handcrafted illuminated photo frame made from solid birch wood. The frame is lit by a strip of LEDs powered by a low-consumption 5V transformer. These LEDs provide a soft, neutral light that can be adjusted with a dimmer to match the photo’s brightness and the room’s ambiance.
Your image is printed on a unique film that lets the light shine through, creating a stunning visual effect.
Just upload your favorite photo from any device, and we’ll deliver your glowing masterpiece straight to your door.
What do I get with my Frame?
Our frames come with your printed picture inside, a 1.5 m textile USB cable with a dimmer switch and an USB transformer. All you have to do is simply upload your favorite photo directly from any device, and we'll send it to your door.
How do I upload my photos?
It’s easy! Just click the Start Now button, upload the photo you want, select the frame size, and position your image within the frame. Once you're happy, place your order—we’ll handle the rest and deliver your glowing masterpiece right to your door.
Is there a minimum photo resolution I should use?
Don’t worry—we use advanced technology to enhance the resolution and optimize your photo for printing. For the best results, the higher the resolution of your photo, the better your print will look.
The minimum recommended resolution is 800 x 800 pixels for a clear print, and our site will notify you if your photo doesn’t meet this requirement. Most photos from smartphones are already saved in higher resolutions, so you’re good to go!
Maximum file size: 10MB.
How long does it take to receive my order?
Our logistics center is based in Miami, Florida, and we ship all orders within 1-2 business days. Standard shipping within the U.S. takes 3-6 business days.
For more details, feel free to check out our Shipping & returns policy.
USA
Free shipping within the USA - 2-6 business days
Express shipping in the USA - 2 business days - 19.9 USD
EUROPE
Standard shipping - 5-10 business days - 20 USD
REST OF THE WORLD
7-15 business days - 30 USD
How much will shipping cost?
We provide free shipping to the USA, For shipments to the rest of the world, check our shipping page
What size is the Moments in Light frame?
The Moments in Light frame comes in the following sizes:
- 8 x 8 x 2.36 inches
- 10 x 10 x 2.36 inches
- 8 x 12 x 2.36 inches
- 6 x 27.5 x 2.36 inches
Our product designers are always working on new sizes and innovations 😊
What if I want to print a high resolution art file?
Yes, we print high resolution art files. For collaborations with photographers and artists, you are welcome to contact us on the Moments in light for business page
What if I want to make a large order such as employees gifts, or for hotel or office spaces ?
Yes, we can provied service for large orders (over 10 pieces)/businesses, you are welcome to contact us on the Moments in Light for business page
Can I replace the photo in my frame?
Yes! You can easily update the photo in yourMoments in Lightframe anytime. Order as many new photos as you’d like—just upload your image, and we’ll print it on our unique light-enhancing film and send it to you. For step-by-step instructions on how to replace the photo, check out ourhelpful guides!
Can I use any USB cable ?
Our frames can work with any type C cable. We provide a 1.5 M gray textile cable with a built-in dimmer.
Does Framelie have to be connected to electricity?
Yes. If you want the image to be illuminated, the frame must be connected to electricity, just like a table lamp.
Have more questions?
For any other questions you are welcome to contact us at hereforyou@moinlight.com